Returns Policy

Specific return terms are shown or confirmed before each order is accepted.

Authorization required

Do not return merchandise without a return authorization (RMA). Email info@andesinterco.com with the order number, part, quantity, reason and photos when applicable.

Condition and eligibility

The part must be unused, uninstalled, complete and in original packaging. Installed electrical products, special orders, custom items, installation-damaged merchandise and items marked final sale may be non-returnable. The condition confirmed for the order controls.

Damage, defect or error

Report visible damage, shortages or incorrect items promptly after delivery and retain packaging, labels and photos. Do not install a part that appears incorrect or damaged.

Credits, refunds and fees

After an authorized return is received and inspected, we will confirm the applicable credit or refund and timing in writing. Return freight and any restocking fee will be disclosed before authorization, except for a PartsAndes error.